IT Service Management

If you pursue a desire to become certified to ISO/IEC 20000, you will be implementing an integrated process approach to planning, establishing, operating, monitoring and improving your IT service management system.

A comprehensive programme to improve the management of your IT operations, ISO 20000 draws strongly on ITIL, and includes additional tools for managing suppliers and the business, including security management.

You gain the following:

• Higher IT service quality
• Increased customer satisfaction
• Improved productivity
• Benchmarked IT service management